We value the trust you place in us with your personal information and are committed to protecting your privacy in line with the Privacy Act 1988 (Cth) (the “Act”) and the Australian Privacy Principles (APPs) in Schedule 1 of the Act. We also adhere to APP 7, which governs the use of personal information for direct marketing. You are always entitled to opt out of marketing communications, and any direct marketing we conduct complies with the Privacy Act.

 

What is Personal Information?

Personal information is any data that can identify you, including your name, address, phone number, email address, date of birth, and your profession or occupation.

 

What Personal Information Does Mr Lo Collect?

We may collect personal information that you provide directly during transactions or interactions, which can include:

• Contact details such as your name, age or birth date, address, phone numbers, and email;

• Information provided through interactions, feedback, or requests;

• Details of purchases including menu items ordered, dates, times, and amounts charged;

• Location data when you grant our app permission to access location services;

• Information submitted for loyalty or promotional programs;

• Statistical data about your use of our website or app, such as IP address, access times, browser type and pages visited.

 

If you apply for employment with Mr Lo, we may also collect:

• Your contact information; and

• Employment details or other information provided in your application.

 

Any personal information you provide about others should only be given with their knowledge and consent.

 

Why We Collect Personal Information

We collect your information to deliver the best service and to:

• Provide requested products, content or services;

• Confirm your identity and respond to enquiries or complaints;

• Maintain our relationship with you;

• Allow you to access website or app functionality;

• Manage orders, payments, promotions, and competitions;

• Send relevant communications and marketing (with your consent);

• Improve our products and services;

• Analyse trends and compile statistics;

• Meet legal or regulatory obligations; and

• Address any purpose made clear at the time of collection.

 

How We Collect Your Personal Information

We generally collect information directly from you, but may also collect it:

• Through your use of our website or app;

• In-store when registering for loyalty or other programs;

• Via phone, email, or social media;

• Through participation in promotions or rewards programs;

• When you submit applications or purchase orders.

 

We will not collect personal information about you without your consent.

 

Cookies

Our website and app may use cookies to remember your preferences, recognise your device, and track products or promotions you engage with. Cookies also help us measure traffic patterns to improve user experience.

 

You can disable cookies in your browser settings, but doing so may limit functionality. We may also log IP addresses to analyse trends, manage the website, and collect demographic insights.

 

Mobile Application Permissions

Platforms such as iOS and Android require your consent before apps can access certain data, like location services. Permissions can be managed in your device settings.

 

If We Cannot Collect Your Information

If you choose not to provide your personal information, we may not be able to:

• Offer products, services, or promotions of interest;

• Tailor your website or app experience.

 

Disclosure of Personal Information

We may share your information with:

• Our employees, franchisees, contractors, and service providers (e.g., hosting, IT, mailing, couriers, payment processors);

• Suppliers and commercial partners for business and marketing purposes; and

• Other parties with your express consent.

 

We do not share your information for direct marketing by third parties.

 

Links to Other Sites

Our website or app may include links to third-party sites. These sites manage their own privacy practices, and we are not responsible for their policies or conduct.

 

Direct Marketing

We may send promotional materials and updates about products or services we believe may interest you via mail, SMS, or email. You can opt out at any time using the provided facilities.

 

Accessing and Correcting Your Information

You are in control of the information you provide to us. You can request access, correction, or deletion of the information we hold by contacting us. We will take reasonable steps to delete information unless required by law to retain it.

 

Security

We take reasonable measures to protect your information from misuse, loss, or unauthorised access. Information is securely stored in either electronic or hard copy form and is destroyed or de-identified when no longer needed.

 

While we work to protect online transmissions, no internet transmission is fully secure. Any information provided online is at your own risk.

 

Keeping Your Information Safe

Our staff are trained to handle your information securely. Data may be stored in secure buildings or systems, or through trusted third parties.

 

Complaints or Concerns

For questions or complaints about how we manage personal information, please contact us. We will respond within a reasonable period and aim to resolve all concerns promptly and appropriately.

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Have Questions?

For any enquiries, please contact us.